Frequently asked questions
My device isn’t working, how do I get it repaired?
To initiate a repair, please click here.
What is the repair process?
Upon submitting a repair request HERE you’ll receive an email with a LEAD NUMBER. Please include this number in all communications.
Warranty Repair Request:
After you have submitted your repair request, please reply to the confirmation email with your proof of purchase showing device name, dealer, and date.
Non-Warranty Repair Request:
Please select that option on the link above and follow the instructions.
Once your request is approved, you'll receive an email with shipping instructions.
Warranty Repairs:
You’ll receive notification that your device has been repaired and you’ll receive a tracking number as soon as it ships.
Non-Warranty Repairs:
For non-warranty repairs, you’ll receive notification that your device has been repaired and an invoice with a payment link. Once we receive payment, we will ship your device and you’ll receive a tracking number as soon as it ships.
What is the turnaround time for repairs?
Our typically return turnaround time for repairs is one day.
Do I have to pay for shipping to your facility if my device is covered under warranty?
Yes. Please note that the beyerdynamic guarantee does not cover the cost of shipping your device to our facility. The cost of the repair and the return shipping of your device is covered. It is your responsibility to ship your device to our repair facility.
How do I know if my device is still under warranty?
If you purchased your device from an authorized dealer within the past TWO years, your device is covered under warranty. The exception being the model T1 and T5p headphones, which have a FIVE-year warranty period. For the full details of beyerdynamic’s warranty, please click here.
What else is NOT covered under the beyerdynamic warranty?
Cosmetic repairs (ear pads and head cushions) are not covered under warranty.
How do I validate my warranty with proof of purchase?
Please email us at service@consolidatedsoundservices.com with a copy of your invoice or receipt, showing your device name, dealer name and date purchased.
I would like my device replaced, instead of repaired. Can you do that?
We are beyerdynamic’s authorized service provider; we only do repairs. We do not have the authority or product to issue replacements.
I need a part that is not listed in your store. How can I find what I’m looking for?
We are the #1 seller of beyerdynamic parts in North America. We stock all parts used on Beyerdynamic devices, even discontinued ones. If you are looking for a part, we most likely have it.
If you do not find the part you are looking for, please email us at service@consolidatedsoundservices.com with the part number or description, quantity, and shipping address.
Will I receive a quote for my non-warranty repair?
If you would like a quote before we perform any repairs, please email us at service@consolidatedsoundservices.com and we will be happy to provide one. Otherwise, we automatically repair devices that are sent to us for repair. For devices that are out of warranty, you can expect an invoice and payment link upon completion of the repair.
How much do repairs cost?
Average LABOR Charges for NON-WARRANTY Repairs:
Headphones - $35 labor charge
Gaming Headsets - $60 labor charge
Communication Headsets - $60 labor charge
Microphones - $60-$80 labor charge
For Wireless Microphone Systems and Conference Technology, please email us for an estimate.
Pricing does not include parts.
Flat rate shipping + handling for up to 3 lbs: USA - $18.50 | Canada - $45